Personalized Items

Because most of our products are made to order with your name, photo, or chosen details, they cannot be resold to anyone else. For this reason, personalized items are refundable only if they arrive damaged, defective, or significantly different from what was ordered.

How to Request a Refund

Email vidhi@craftymom.in or message us on WhatsApp within 7 days of delivery with your order number and photos of the issue. We will review and respond within 2 business days.

Approved Refunds

Once approved, refunds are issued to your original payment method within 5-7 business days. If you would prefer store credit or a replacement instead of a refund, let us know and we will arrange it.

Non-Refundable Situations

• Change of mind after a personalized order has gone into production
• Minor handmade variations in color, texture, or finish
• Delays caused by incorrect address details provided at checkout

Non-Personalized Items

For any non-customized items, our standard Return Policy applies.